Can healing come without listening to those we differ with?

[summer_in_TX]

My efficacy and usefulness as a pastor and caregiver (and as a decent member of humanity), is predicated on knowing how people’s hearts work, the way they think, how they respond to fear, what motivates and hurts them. Understanding human beings is my life’s work. It is the work of every one of us striving for empathy regardless of profession or placement.

There are times though, when people’s actions are so profoundly damaging to others, that asking why isn’t the most pressing question; moments when to belabor that question would be irresponsible to those at risk.

http://johnpavlovitz.com/2017/07/18/dont-care-still-support-president/

I get his point and it certainly resonates, and I agree that our first priority has to be those who are bullied. But how can we be "ambassadors of reconciliation" or turn our brothers and sisters from sin without also having conversations? After all the root word of conversation and conversion are the same.