20 years ago my dear old mom went to Dallas, TX to see here family. Both of her big suitcases were lost. She got the smaller one back about 3 weeks later, they managed to find it. They never found her big bag that contained her good clothes, like her suits and jackets. Mom was quite elderly by then, think she was 85, and hated buying clothes and was very particular about her rules for dressing, No big or pointed collars allowed, must be bright colors, can't hang or open much below collalrbone, had to fit at waist (she had a tiny waist) and not be tight in hips or butt (she was very self conscious about thinking she had a big butt) etc. etc. And she was a child of the depression, was so poor, so HATED spending $$ - even if it was my sister or I spending $$ she still hated it and tried to talk us out of it.
Her losing her 1 suitcase caused my sister and I to waste soooo much time trying to find her suitable clothes that she liked and that fit.
I have avoided this airline like the plague ever since. They are horrible!