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DonaldsRump

(7,715 posts)
4. Squeak VERY loudly
Wed Jul 31, 2019, 12:34 AM
Jul 2019

and mention you will detail your experience on social media. It often works wonders. Honestly, I squeaked so loudly (but politely) that they had no choice

Yes, installers are independent contractors, but that is no reason whatsoever to excuse this seeming total lack of communication. The installer mentioned that the COO or at least a key operations manager at BB changed some of their practices recently, and that is the cause of a lot of this. Don't know that for a fact, but FYI.

Actually, our installers were excellent, and so was the in-store management when I complained enough. I get to use the oven without sides until they come on Friday, when they take it away and install the new one. They also hauled away our old one during the first install.

Not the greatest experience, but when a company makes it right, I am always willing to give them another chance. In this case, at least for now, BB has done that. Will give you the final story on Friday!

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