Best Buy? Has anyone here had any trouble getting appliances delivered from them?

[lunasun]

Their customer service number does not appear to have contact with in store purchases
I’m up to the in store manager and the customer service800 #gave me info on what the store will need to do to get my delivery but the manager insists it is not needed and will not do what the BB customer service told me to have the store do
It is not the first issue with the order . It was written wrong for delivery after purchase
I will probably cancel or contact my credit card if it doesn’t come on this next date that customer service said was not set up to deliver but the store claims is....
The 2 depts will not talk to each other so wondering if others have had bad service from them, and is this common?
I went to a small store first but they were rude even before purchase and BB had a sale
I know a friend bought appliances maybe 8-10 yrs ago from sears and it was a bad choice that kept getting worse . I won’t go too far down the hole