Before you pay a medical bill, check the claim, how the insurance company paid

[question everything]

In the past several months we had three cases where we were asked for copays when the insurance said none, or asking for twice the copay amount.

Calling the providers billing offices cleared two cases. The third came from an outsourced office so the person who answered said they would send it back.

Two different insurance companies, three different providers, three different procedures.

Even if you paid at the office, check it once the claim was paid. The provider many have coded it differently.