The AWS Outage Bricked People's $2,700 Smartbeds

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The AWS Outage Bricked People’s $2,700 Smartbeds
Matthew Gault

Oct 22, 2025 at 9:40 AM

Sleepers snoozing in Eight Sleep smartbeds had a bad night on Monday when a major outage of Amazon Web Services (AWS) caused their beds to malfunction. Some were left with the bed’s heat blasting, others were left in a sitting position and unable to recline. One woman said her bed went haywire and she had to unplug it from the wall.

At around 3 a.m. ET on Monday morning the US-EAST-1 AWS cluster went down and screwed up internet connected services across the planet. Customers for the banks Lloyds and Halifax couldn’t access their accounts. United Airlines check-ins stopped functioning. And people who rest in Eight Sleep beds awoke to find their mattresses had turned against them.

An Eight Sleep bed is a smart bed that starts at $2,700. Users provide their own mattress and Eight Sleep sells them a mattress cover and a “Pod” that acts as the brain of the system. If customers want to spend a few thousand more, they can get a base that adjusts the position of the mattress, provides biometric sleeping data, and heats and cools the sleeper. Customers must also subscribe to a service for Eight Sleep, which ranges from $17 to $33 a month.

Eight Sleep runs on the cloud and when the servers go down or the customer’s internet goes out it bricks the bed. There’s no offline mode. Customers have complained about the lack of an offline mode for a while, but the AWS outage focused their rage.
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